Refund policy
Return & Refund Policy – Store 99
Effective Date: 10 August 2026
At Store 99, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or significantly different product, you may be eligible for a return, replacement, or refund according to the conditions below.
1. Eligible Returns
A return or replacement may be accepted if:
You received a damaged product.
You received a defective or non-working product.
You received the wrong product.
The product is significantly different from its description or ordered variant.
Any item or part included in the order is missing.
2. Return Request Period
Return or replacement requests must be submitted within 48 hours of delivery.
Please contact us at contact@store99.in and provide:
Order number
Customer name
Description of the issue
Clear photographs of the product
Unboxing video, if available
Video showing the defect, where applicable
We may request additional information to verify the issue.
3. Damaged Products
If your product arrives damaged, please take photographs of the package and product immediately after delivery.
If possible, record an unboxing video showing the package from the time it is opened. This may help us verify damage claims.
4. Wrong Product
If you receive a product different from the one ordered, please contact us within 48 hours of delivery. After verification, we may arrange a replacement or refund, depending on product availability.
5. Non-Returnable Products
For hygiene, safety and quality reasons, certain products may not be eligible for return once opened or used, including certain:
Personal care products
Beauty products
Healthcare products
Cosmetics
Hygiene products
Undergarments and intimate-use products
Products specifically marked as non-returnable
Products damaged or used after delivery due to customer handling may also be ineligible for return.
6. Product Condition
For an approved return, the product should generally be:
Unused and in its original condition
In the original packaging
Complete with accessories, manuals and other included items
Free from customer-caused damage
7. Return Approval
All return requests are subject to verification and approval by Store 99.
Submitting a return request does not automatically guarantee approval. Once the issue is verified, we will inform you about the available resolution.
8. Refunds
If a refund is approved, it will generally be processed after the returned product is received and inspected.
The refund will normally be issued to the original payment method, subject to payment-provider processing times.
For Cash on Delivery orders, we may request valid bank/payment details for processing an approved refund.
9. Replacement
Where possible, we may offer a replacement instead of a refund for damaged, defective or incorrect products.
Replacement availability depends on stock. If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable.
10. Return Shipping
If the return is approved because the product was damaged, defective or incorrectly delivered, Store 99 may arrange or reimburse the applicable return shipping according to the circumstances.
For other return requests, return shipping may be the customer's responsibility where applicable.
11. Cancellation
Orders may be cancelled before dispatch, subject to the order status.
Once an order has been dispatched, cancellation may not be possible. In such cases, please contact our support team as soon as possible.
12. Refused or Undelivered Orders
If an order is returned to the seller because of an incorrect address, unavailable recipient, repeated delivery failure, refusal to accept the parcel, or other customer-related reasons, additional shipping/RTO charges may apply where applicable.
Any refund in such cases will be processed according to the applicable order and shipping charges.
13. Fraudulent or Abusive Claims
Store 99 reserves the right to investigate suspected fraudulent, false or repeated return/refund claims.
We may refuse a return or refund where there is evidence of misuse, intentional damage, fraudulent activity, or violation of this policy.
14. How to Contact Us
For return, replacement or refund requests, contact:
Store 99
Owner: Naeem Khan
Email: contact@store99.in
Address: New Subhash Nagar, Sarwat, Muzaffarnagar, Uttar Pradesh – 251001, India
Please mention your Order Number in the email subject line.
Note: This policy should be adjusted if your dropshipping supplier has specific return/RTO rules, because those rules can affect what Store 99 can practically offer customers.